How to return
reusable packaging?

1

Scan the qr code on your package

A simple scan and follow the instructions for the return!
2

Fold up the pickpack

A very quick gesture: no need to even print any labels!
3

CLAIM YOUR REWARD

CertainSome merchants offer a reward when the PickPack is returned.
4

Put down your folded pickpack


We guarantee that you will find 1 Canada Post drop off point less than 5 minutes from home.


The various
drop off points:

Il n'y a aucun frais au retour du PickPack, l'ensemble des points sont gratuits.

Postes Canada

Drop off your PickPack directly in a letterbox near you.une boîte aux lettres près de chez toi.
Répertoire des lieux de dépôts

practice

Use the post office lockers in your neighborhood for a hassle-free return.
Répertoire des lieux de dépôts

PENGUIN PICKUP

Bring it to a Canada Post branch and you're done!
Répertoire des lieux de dépôts

Postes Canada

Dépose ton PickPack directement dans une boîte aux lettres près de chez toi.

expert shipping

Dépose ton PickPack dans un Expert Shipping de votre choix.
Trouver un Expert Shipping

PENGUIN PICKUP

and it's settled!
Trouver un casier Penguin

What product did you receive?

Small bag
Large bag
canister
Bag with tag

Small pickpack bag

Large pickpack bag

Pickpack box

What product did you receive?

Small bag

Large bag

canister

*Merchandise return (exclusive to Pop Underwear)

Locker space

Did you receive your order in a PickPack and does your merchant offer a reward if you return your PickPack?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

FAQS

Frequently asked questions

What email address should I enter?

Make sure to use the same email address that you used when ordering online on our partner's site.

Where is the bag number?

On the PickPack bag you received, there is a bar code. The accompanying series of numbers corresponds to the bag number to be entered in the field provided for this purpose.

What if I can't find the partner in the dropdown list?

It just means that this partner is not yet a part of the PickPack rewards program.

What do I do with the padding, wrapping paper, or anything else I received with my order?

You can keep everything! All you have to do is return the PickPack bag to us. Thanks!